judi44 Privacy Policy

1. Introduction

judi44 ("the Company", "we", "us", "our") is committed to protecting the privacy and personal data of all individuals who access or use the judi44 platform at judi44.co ("the Platform"), including registered members, visitors, and prospective players across Malaysia.

This Privacy Policy ("Policy") describes how judi44 collects, uses, stores, shares, and protects your personal data in connection with your use of the Platform. It applies to all personal data processed by judi44 in the course of providing online casino, sportsbook, and related services to players based in Kuala Lumpur, Penang, Johor Bahru, Kota Kinabalu, and throughout Malaysia.

This Policy is to be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are accessible via the footer navigation. By registering an account or using the judi44 Platform, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

For the purposes of applicable data protection law, judi44 acts as the data controller in respect of personal data collected from users of the Platform. This means judi44 is responsible for determining the purposes and means by which your personal data is processed.

Where judi44 engages third-party service providers to process personal data on its behalf — such as payment processors, KYC verification providers, or customer support software vendors — those providers act as data processors under instructions from judi44. judi44 remains responsible for ensuring that such processors provide sufficient data protection guarantees.

3. Personal Data We Collect

3.1 Registration and Account Data

When you register an account on judi44, we collect the following personal data:

• Full legal name (as it appears on your Malaysian MyKad or Passport)
• Date of birth (for age verification purposes)
• Email address and Malaysian mobile telephone number
• Username and encrypted password credentials
• Residential address (required for KYC verification and regulatory compliance)
• Nationality and country of residence

3.2 Identity Verification (KYC) Data

In accordance with our obligations under international gaming authority licensing, judi44 may request and process the following identity verification documents:

• A copy of your Malaysian MyKad (front and back) or valid Passport
• A recent utility bill, bank statement, or government-issued letter evidencing your current residential address (dated within 3 months)
• Bank account or e-wallet ownership documentation (e.g., a screenshot of your Touch n Go or Maybank account confirming ownership)
• A selfie photograph for identity matching purposes, where required

3.3 Financial Transaction Data

We collect and process data relating to all financial transactions conducted through the Platform, including:

• Deposit and withdrawal amounts, dates, and payment method identifiers
• Transaction reference numbers and processing status
• Payment method details (e.g., masked bank account number, e-wallet identifier) — judi44 does not store full payment card numbers

3.4 Gaming Activity Data

judi44 collects records of your gaming activity on the Platform, including game session logs, bet amounts, game outcomes, bonus transactions, and cumulative wagering statistics. This data is used for account management, regulatory reporting, responsible gaming monitoring, and fraud detection purposes.

3.5 Technical and Device Data

When you access the Platform, we automatically collect certain technical data, including your IP address, browser type and version, device type, operating system, referring URL, pages visited within the Platform, session duration, and geolocation data (at country level). This data is used for security monitoring, fraud prevention, and Platform performance optimisation.

3.6 Communications Data

If you contact judi44 customer support via live chat, email, or any other channel, we retain records of those communications, including the content of messages, timestamps, and resolution outcomes, for quality assurance, training, and dispute resolution purposes.

4. How We Collect Your Data

judi44 collects personal data through the following means:

• Directly from you — when you register, complete KYC, make deposits or withdrawals, claim bonuses, contact support, or update your account profile
• Automatically — through cookies, web beacons, and server logs when you access or use the Platform (see Section 8)
• From third parties — including KYC and identity verification service providers, payment processors (including Touch n Go, Boost, GrabPay, Maybank, CIMB, and Public Bank), fraud detection agencies, and regulatory authorities where required by law

5. How We Use Your Personal Data

judi44 uses your personal data for the following purposes:

• Account management: To register and maintain your judi44 account, verify your identity, and process your login credentials securely
• Service delivery: To provide access to casino games, sportsbook markets, bonuses, and all other features of the judi44 Platform
• Payment processing: To process deposits and withdrawals through your chosen Malaysian payment method
• Regulatory compliance: To fulfil our obligations under international gaming authority licensing, including KYC, anti-money laundering ("AML") checks, and responsible gaming monitoring
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorised access, money laundering, and other prohibited conduct
• Responsible gaming: To monitor gambling patterns, identify potentially at-risk behaviour, enforce deposit limits, and administer self-exclusion or cooling-off requests
• Customer support: To respond to your enquiries, resolve disputes, and improve our support services
• Marketing communications: To send you relevant promotional offers and platform updates, where you have provided consent or where we have a legitimate interest in doing so, subject always to your right to opt out
• Platform improvement: To analyse usage patterns, conduct internal research, and improve the features and performance of the judi44 Platform

6. Legal Basis for Processing

judi44 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — including account registration, payment processing, and game delivery
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements, including AML obligations and gaming licence conditions
• Legitimate interests: Processing for fraud prevention, security monitoring, responsible gaming oversight, and Platform improvement, where such interests are not overridden by your fundamental rights
• Consent: Processing for marketing communications, where consent has been obtained — you may withdraw consent at any time by contacting us or updating your communication preferences in Account Settings

7. Sharing Your Personal Data

judi44 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment service providers: Touch n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and other payment processors, solely to facilitate the execution of your transactions
• KYC and identity verification providers: Third-party identity verification services engaged to fulfil our regulatory obligations under our gaming licence
• Game software providers: Game studios and platform providers (such as live casino studios) who may receive limited session data necessary to deliver game services
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory direction, including disclosures to gaming regulators, financial intelligence units, or law enforcement agencies
• IT and infrastructure service providers: Cloud hosting, cybersecurity, and customer support software providers engaged by judi44 under data processing agreements that require them to maintain confidentiality and comply with applicable data protection standards

8. Cookies & Tracking Technologies

judi44 uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential cookies: Required for the Platform to function correctly, including session management, login authentication, and security token validation. These cannot be disabled without impairing Platform functionality.
• Performance cookies: Used to collect anonymised data about how users interact with the Platform, enabling us to identify and fix errors and improve load performance — particularly important for users on Malaysian mobile networks.
• Functional cookies: Used to remember your preferences, such as language settings and game lobby filters, to personalise your experience on return visits.
• Analytics cookies: Used to understand aggregate usage patterns across the Platform. Analytics data is processed in a form that does not identify individual users.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the judi44 Platform. judi44 does not use cookies for the purpose of serving third-party advertising on external websites.

9. Data Retention

judi44 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, accounting, and reporting obligations. The following general retention principles apply:

• Account data and KYC documentation are retained for a minimum of 5 years from the date of account closure, in compliance with AML and gaming licence requirements
• Financial transaction records are retained for a minimum of 7 years from the date of the transaction
• Gaming activity logs are retained for a minimum of 5 years
• Customer support communications are retained for 3 years from the date of last interaction
• Technical and device data collected via cookies and server logs is retained for up to 13 months

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with judi44's data destruction procedures.

10. Data Security

judi44 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction, including:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the judi44 Platform
• Encryption of sensitive personal data at rest within judi44's infrastructure
• Multi-factor authentication for access to systems that hold personal data
• Real-time fraud monitoring and anomaly detection systems
• Regular penetration testing and security audits by qualified third-party assessors
• Strict access controls limiting employee access to personal data on a need-to-know basis
• Staff data protection training and confidentiality obligations

Notwithstanding these measures, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. If you have reason to believe that your account has been compromised, please contact judi44 support immediately.

11. Your Privacy Rights

Subject to applicable law, you have the following rights in relation to your personal data held by judi44:

• Right of access: The right to request a copy of the personal data judi44 holds about you
• Right of rectification: The right to request correction of inaccurate or incomplete personal data
• Right of erasure: The right to request deletion of your personal data, subject to judi44's legal and regulatory retention obligations
• Right to restrict processing: The right to request that judi44 restrict processing of your personal data in certain circumstances
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format
• Right to object: The right to object to processing based on legitimate interests, including direct marketing
• Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing

To exercise any of the above rights, please contact judi44 using the contact details in Section 14. We will respond to all verified requests within 30 days. We may request proof of identity before processing a rights request to protect against unauthorised disclosure.

12. Children's Privacy

The judi44 Platform is strictly intended for adults aged 21 and above. judi44 does not knowingly collect, use, or retain personal data relating to individuals under the age of 21. If judi44 becomes aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you believe that a person under the age of 21 has registered an account or provided personal data to judi44, please contact us immediately using the details in Section 14.

13. Changes to This Privacy Policy

judi44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. Material changes will be communicated to registered members via email to the address on file and/or a prominent notice on the Platform, with a minimum of seven (7) days' notice prior to the effective date of the change.

We encourage you to review this Policy periodically. The "Last updated" date at the top of this page indicates when the most recent revision was made. Your continued use of the judi44 Platform following the effective date of any amendment constitutes your acknowledgement of the revised Policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or judi44's data processing practices, please contact our data protection team through the following channel:

judi44 aims to acknowledge all privacy-related enquiries within 48 hours and to resolve them within 30 calendar days. Where a request is complex or voluminous, we will notify you of any extension to the response period, up to a maximum of a further 60 days, in accordance with applicable law.